Title	Customer Service Agent – Bilingual
Job Information	Hours: Monday- Friday, 10:30am-7pm and rotating Saturdays from 7am-3:30pm Compensation: Hourly wage plus incentive SUMMARY We currently have an opportunity for experienced inbound bi-lingual customer service agents to join our growing team. This role provides superior customer service through the process of answering incoming calls in a professional and courteous manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet business needs. Interface with the customer in a professional and friendly manner to solve problems and answer questions Provides customers with accurate information pertaining to their order; such as pricing, shipping and delivery dates, billing inquires and any additional information needed by customer Responsible to resolve any customer concern or issue, using standard operating procedures and providing exceptional customer service with first call resolution Document all necessary information pertaining to customers account. Correctly input status into the phone system to assure availability. Successfully utilize cross sell and up sell techniques. Accurately computes price, discount, and shipping charges as required. Understand and follow client processes, procedures and be familiar with the product. REQUIRED EDUCATION, SKILLS, ABILITIES, AND EXPERIENCE: Must be fluent in Spanish, both verbal and written High School diploma or general education degree (GED); and/or at minimum six months related experience and/or training: or equivalent combination of education and experience. Strong communication skills to respond to situations in a prompt and professional manner Good listening and problem resolution skills Ability to learn and desire to expand your knowledge base Ability to carry out instructions furnished in written, or oral form. Must be familiar with current software packages such as Microsoft Word and Excel and the ability to work in multiple systems and ability to input and retrieve data.
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Title

Customer Service Agent – Bilingual

Job Information

Hours: Monday- Friday, 10:30am-7pm and rotating Saturdays from 7am-3:30pm

Compensation: Hourly wage plus incentive

SUMMARY

We currently have an opportunity for experienced inbound bi-lingual customer service agents to join our growing team. This role provides superior customer service through the process of answering incoming calls in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet business needs.

Interface with the customer in a professional and friendly manner to solve problems and answer questions
Provides customers with accurate information pertaining to their order; such as pricing, shipping and delivery dates, billing inquires and any additional information needed by customer
Responsible to resolve any customer concern or issue, using standard operating procedures and providing exceptional customer service with first call resolution
Document all necessary information pertaining to customers account.
Correctly input status into the phone system to assure availability.
Successfully utilize cross sell and up sell techniques.
Accurately computes price, discount, and shipping charges as required.
Understand and follow client processes, procedures and be familiar with the product.

REQUIRED EDUCATION, SKILLS, ABILITIES, AND EXPERIENCE:

Must be fluent in Spanish, both verbal and written
High School diploma or general education degree (GED); and/or at minimum six months related experience and/or training: or equivalent combination of education and experience.
Strong communication skills to respond to situations in a prompt and professional manner
Good listening and problem resolution skills
Ability to learn and desire to expand your knowledge base
Ability to carry out instructions furnished in written, or oral form.
Must be familiar with current software packages such as Microsoft Word and Excel and the ability to work in multiple systems and ability to input and retrieve data.

Apply Now